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SHIPPING GUIDE

Enjoy free shipping storewide to over 95% of Australia from ec-living.

We don't like to see our remote customers miss out - let us get you a freight quote and absorb as much of that cost as possible!!

Orders are generally shipped from our distribution centre, which is located in Melbourne, within 1-2 business days after payment is confirmed.

Our distribution centre is working with three couriers to provide the most efficient delivery service with the most reliable and quickest service.

PLEASE NOTE: If you have multiple items on your order these may ship from different locations. There is a likelihood that they all may not arrive in the one delivery. Please don't panic if all of your items don't turn up in the one delivery!

AUSTRALIA POST

Items that weigh 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number. 
You can use the number to track your order at the Australia Post’s website.

The below table is for your reference to Australia Post’s expected delivery time.

Sending parcels within the same state of our Melbourne warehouse:

Service

Posted for delivery

Delivery by (business day after posting)

Regular parcel

Within metropolitan areas of capital cities, 
or within the same city or town or environs

2-5 days

 

Between a metropolitan area of a capital city and 
country locations

2-5 days

 

Between country locations

3-6 days

Sending parcels to other states

Service

Posted for delivery

Delivery by (business day after posting)

Regular parcel

Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide

2-6 days
(between metropolitan areas)

 

Melbourne / Brisbane;
Melbourne / Tasmania;

3-9 days
(between metropolitan areas)

 

To other interstate locations

Please ask at your local

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

 

FASTWAY COURIERS

For any item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track an item that is dispatched with Fastway, please visit http://www.fastway.com.au and use the given tracking number.

 

ALLIED EXPRESS

Parcels that weigh over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

 

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via phone or email.

 

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A delivery cost may occur for any products that are returned to us and need to be resent.

 

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

 

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 14 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

 

REMOTE POSTCODES THAT WILL INCUR A DELIVERY FEE.

(Please always email us if your postcode is listed below before ordering so that we can offer you a quote for delivery cost)

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to free of charge. Please refer to the list below for more details.

We try our best to include all the non-free delivery postcodes on the list, however, there are still a few postcodes that are undeliverable for some products. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

You can email leanne@ec-living.com for more information, contact us via Facebook messenger or give us a call during business hours on 0411 33 27 16

All items - Out of our Free Shipping zone - CONTACT US FOR A QUOTE

State

Postcode

Suburb

SA

5701

WOOLUNDUNGA

WA

6740

DRYSDALE RIVER

WA

6740

MITCHELL PLATEAU

WA

6740

OOMBULGURRI

WA

6740

KALUMBURU

WA

6740

PRINCE REGENT RIVER

WA

6740

WYNDHAM

WA

6743

WARMUN

WA

6743

CAMBRIDGE GULF

WA

6743

LAKE ARGYLE

WA

6743

DURACK

WA

6743

GIBB

WA

6743

KUNUNURRA

TAS

7151

HEARD ISLAND

TAS

7151

DAVIS

TAS

7151

MAWSON

TAS

7151

MACQUARIE ISLAND

TAS

7151

MCDONALD ISLANDS

TAS

7151

CASEY

 

Bulky items - Out of our Free Shipping zone - CONTACT US FOR A QUOTE

State

Postcode

NT

0800-0999

NSW

2641,2717, 2831, 2898, 2899

QLD

4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959

QLD

4806-4899, 4900-4999, 9960-9999

SA

5701

WA

6055

TAS

7151

WA

6215-6699

WA

6700-6799